These are our terms and conditions for the use of our website deluxo.fr and the purchase of products through the website.
If you have any queries about these terms, please contact us using the contact form.
The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that Deluxo may at any time make changes to or remove part of this website without any liability to customers for such changes. Deluxo reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.
A contract will only come into existence between you the customer and us once your order has been processed and dispatched.
Non-Profit Intent
This website is not operated for profit-making purposes. Its sole purpose is to list and facilitate the resale of articles that the owner no longer desires to keep, in full compliance with the "Games' Terms of Service of CIG." All items listed are those that the owner has decided to part with, and all sales are intended as final transactions with no intent of repeated commercial enterprise.
Gifting of Items
All items sold through this website are transferred via the gifting feature on my RSI (Roberts Space Industries) account. The gifting process is definitive, meaning that once the item is gifted to the purchaser's RSI account, the transaction is considered complete. By purchasing an item, you acknowledge and accept that this gifting process is irreversible.
Waiver of Right to Cancel
As per consumer regulations, customers typically have the right to cancel a purchase within 14 days. However, in purchasing any item listed on this website, you agree to waive your right to cancel, except under the following condition: you may return the gifted item to my RSI account within 14 days, at your own expense. Upon successful return of the item, a refund will be issued, minus any fees incurred as a result of the actions taken to facilitate the return.
Customer Warranties
When you as a customer place an order via this website, you warrant by placing the order that:
- You are not a minor or otherwise legally incapable of entering into a binding contract.
- The personal details which you give us on registration are fully complete and accurate.
- You are not using a false name or the name of any other person or body which you are not authorised to use.
Placement of an Order
When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.
Cancelling an Order
As a customer, you are free to cancel an order within 14 days and will be refunded the amount of your order to the account the order was originally paid from, provided the conditions outlined in the "Waiver of Right to Cancel" section are met.
Acceptance of an Order
When an order is placed, you will receive an order confirmation sent to the email address you provided during checkout, containing information about order content and prices.
Delivery
Delivery is carried out as quickly as possible, typically within 24 to 48 hours during the following hours: 9:00 to 21:00 UTC+0. The delivery time may be significantly reduced to just a few hours or less if the order is placed on a weekday during these hours. You as a buyer are free to choose from the mentioned and at-the-time relevant delivery option(s).
Returns Policy
No products may be returned to Deluxo without the prior written consent of Deluxo and are subject to return shipping charges. Provided that the conditions set out in the “Waiver of right of withdrawal” section are met.
Liability
We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.
Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.
Severance
If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason, then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.
If any provision of these terms and conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
For more information, you may refer to the FAQ on gifting a ship or game package to a friend from CIG, as well as CIG's games' terms of service.